Miller has appointed Steve Jolley as Chief Information Officer, effective December 2, to drive its digital transformation. With extensive experience in financial services technology, Jolley will enhance Miller’s digital capabilities, focusing on innovative client solutions and operational efficiency as the firm strengthens its global reach and service excellence.
Steve Jolley’s Background and Expertise
Steve Jolley brings over 30 years of experience in financial services and technology leadership to Miller, underscored by a strong track record in strategic digital transformation.
Recently, he served as the Group CIO at Lloyd’s broker Tysers, where he led impactful projects. These included developing the T-connect platform to streamline client service and enhance operational efficiency. His previous CIO roles at Ardonagh Specialty, Price Forbes, and JLT Group also reflect his expertise in modernizing IT infrastructure and fostering digital growth.
Throughout his career, Jolley has demonstrated a commitment to innovation and cybersecurity, overseeing initiatives that earned Tysers notable IT security certifications like IASME Gold and ISO27002.
In recognition of his industry contributions, Jolley was honored at the 2024 Market People Awards for his outstanding influence on technology and innovation, cementing his status as a transformative leader in the sector.
Miller’s Strategic Vision and Jolley’s Role
As Miller’s new CIO, Steve Jolley will lead digital transformation initiatives to elevate the firm’s client-focused technological capabilities. Jolley will report directly to COO Clare Lebecq, another recent appointment at Miller.
His role will be central to advancing data-driven decision-making and operational efficiency within the organization. This includes key strategic responsibilities, such as implementing cutting-edge tech solutions to enhance client service and streamline Miller’s internal processes.
In his statement, Jolley expressed enthusiasm for joining a firm with a commitment to innovation, describing Miller’s client-first culture and global expansion plans as major factors in his decision:
“It’s a pleasure to be joining the impressive team at Miller, whose reputation for service excellence goes hand-in-hand with its commitment to innovation. Miller’s entrepreneurial culture, client-first approach and concerted international expansion made this an extremely attractive move, and I’m excited to be getting started.”
This international growth strategy is underscored by recent key hires, including Satoshi Watanabe as Business Development Manager for Japan.
Conclusion
With Steve Jolley’s expertise driving innovation, Miller stands well-prepared to redefine client service in the digital age. As the firm embraces global growth and cutting-edge solutions, Jolley’s leadership may well set new standards in re/insurance technology for years to come.
