Zuper Secures $13M To Take The Sting Out Of Home Repairs
01/21/22, 10:00 AM
Location
seattle
Money raised
$13 million
Industry
other
data and analytics
software
Six weeks after buying a new refrigerator, Anand Subbaraj found himself on the phone with customer service to address strange noises coming from the appliance. Technicians would arrive only to not have the right parts or know how to fix that particular appliance. It ultimately took six calls to customer service and eight weeks for the refrigerator to get fixed.
Company Info
Location
seattle, washington, united states
Additional Info
Today, the company announced $13 million in Series A, led by FUSE, with participation from Sequoia Capital India and existing investors Prime Venture Partners and HubSpot. The company designed its product offerings to connect all of the moving pieces related to booking residential and commercial service work: integrations for things like CRM, payroll and APIs, and features including booking tools so the right technician’s skills are tapped and all of the job information is at the technician’s fingertips so they have everything they need, from the beginning, to perform the service. Also in 2021, the company supported more than 3 million work orders and 15 million scheduled hours of work and facilitated over $20 million of transactions through the platform. In 2016, he started Seattle-based Zuper, a provider of productivity tools for intelligent field service management and customer engagement. As a result, organizations using Zuper save, on average, at least 20 hours per week, per user and improve customer satisfaction by more than 50%, he added. We are seeing players coming in with different things to offer the right tools.”Kellan Carter, general partner at FUSE, also said via a written statement that Zuper was bringing digital technology to a field service industry traditionally slow to adopt it.“The company’s product market fit coupled with a strong executive team has enabled Zuper to become a category-leading field service software provider with global scale, customer-driven growth and a robust ecosystem of partners across the entire service management tech stack,” he added.