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Zenarate, An Ai-Powered Agent Coaching Platform, Raises $15M

Jun 27, 2023about 2 years ago

Amount Raised

$15 Million

Palo AltoSoftware

Description

While running a 5,000-agent contact center, Brian Tuite often experienced the problem of having to train new agents on the basics. The way he tells it, they weren’t prepared for success — and drained the contact center’s resources.

Company Information

Company

Zenarate

Location

Palo Alto, California, United States

About

Zenarate AI Coach helps leading brands develop confident top-performing agents through AI Simulation Training. Zenarate's AI Coach is used worldwide every day in over a dozen countries, including the U.S., Canada, Mexico, Philippines, India, and Europe in 15 languages. Zenarate customers include leading companies in financial services, healthcare, insurance, telecommunications, technology, retail, and travel industries.

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Funding Insights

Based on industry data
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech