Tidio Raises $25M To Automate Customer Service Interactions
05/12/22, 6:00 PM
Money raised
$25 million
During the pandemic especially, it’s become overwhelming for small- and medium-sized businesses (SMBs) to answer all of their customer service requests. A Freshworks survey found that companies experienced a 71% increase in overall contact volume between February 2020 and January 2021, and expect it to increase further. At the same time, customers — while empathetic — have become more demanding. The same poll shows that 68% of customer service managers have seen an increase in customer expectations.
Company Info
Additional Info
The platform then groups the topics by popularity, with the system recommending a user configure their [chatbot] to automate answers to the most common customers’ questions, such as those pertaining to order status, shipping status, and returns.”This type of automation — assuming it works as advertised — can save businesses time on repetitive tasks The company claims that its platform is used by more than 510 million unique users and 3% of the merchants on Shopify. The company aims to hire 100 people in the next year. Today, Tidio announced that it raised $25 million in a Series B round led by PeakSpan Capital with participation from Inovo Venture Partners and InPost CEO Rafał Brzoska, bringing Tidio’s total raised to $26.8 million,Tidio provides a list of visitors on a company’s website, which owners can use to interact with them in various ways — either in real time (via chat) or automatically (via chatbot).