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Omnichannel Customer Messaging Platform Superchat Raises $15.6M Round Led By Blossom

Jan 12, 2022•over 3 years ago

Amount Raised

$15.6 Million

London

Description

While last year’s WhatsApp outage is still sending shivers down the spine of its 2 billion users, the same is also true for the millions of businesses now using it to connect with their customers. As we now know, messaging across all platforms is a new area from which many startups are emerging.

Company Information

Company

Superchat

Location

London, Ontario, Canada

About

That means the startup has now raised a total of $18.8 million. The founders and the team understand the unique pain points being felt by companies, many of which are still relying on email and phone calls despite the significant shift to digital seen in the wake of the pandemic.” The startup says it pulls in conversations from WhatsApp, Facebook, Instagram, Google Business, Telegram, webchat, email, and SMS – into a single inbox for the business. By doing this companies get data insights into their customers, helping them boost sales etc. , the platform has largely worked for customers in Germany to date. One of the most recent is Superchat, which is building an all-in-one messaging platform for small and medium-sized businesses to contact their customers. Superchat is up against a number of well-funded players in this sphere including Rake, Messagebird, Smooch and others, so it will be interesting to see how it fairs.

Funding Insights

Based on industry data
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech