That means the startup has now raised a total of $18.8 million. The founders and the team understand the unique pain points being felt by companies, many of which are still relying on email and phone calls despite the significant shift to digital seen in the wake of the pandemic.” The startup says it pulls in conversations from WhatsApp, Facebook, Instagram, Google Business, Telegram, webchat, email, and SMS – into a single inbox for the business. By doing this companies get data insights into their customers, helping them boost sales etc. , the platform has largely worked for customers in Germany to date. One of the most recent is Superchat, which is building an all-in-one messaging platform for small and medium-sized businesses to contact their customers. Superchat is up against a number of well-funded players in this sphere including Rake, Messagebird, Smooch and others, so it will be interesting to see how it fairs.