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Perch Insights Closes $2.9M Seed Funding On Proven Business Intelligence Solution For Customer Experience Management

Sep 26, 2022•almost 3 years ago

Amount Raised

$2.9 Million

Round Type

seed

BostonSoftwareAnalytics

Description

Perch Insights closed on a $2.9 million seed funding round from individual investors to expand its software as a service (Saas) product that provides data-driven insights for customer experience (CX) leadership teams to increase customer lifetime value (LTV) and minimize customer acquisition costs (CAC). The Perch Insights platform has been incubated within Full Potential Solutions, a global CX solutions company, and has already been successfully deployed for Fortune 500 companies and other fast-growing category leaders.

Company Information

Company

Perch Insights

Location

Winter Street

Boston, Massachusetts, United States

About

Customer Experience (CX) leaders are constantly in reactive mode, but Perch empowers them with data-driven insights to work proactively, leading to progressively better business decisions to expand customer lifetime value and minimize customer acquisition and service costs. No other CX business intelligence platform structures data from multiple data sources such as CRMs and customer service platforms, contact center applications, chatbots, marketing platforms, and HR systems into a single source of truth and then provides actionable insights like Perch. Perch offers the best way for CX leaders and their colleagues across the enterprise to see the forest through the trees to increase market share and improve the customer journey.

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