Notch.cx raises $7M in Seed funding led by Lightspeed Venture Partners to enhance its AI customer support platform that reduces enterprise support costs by 50%. Total funding reached $15M.

Sep 30, 2025•6 days ago

Amount Raised

$7 Million

Round Type

seed

Tel AvivArtificial IntelligenceInformation TechnologySoftware

Investors

Munich Re VenturesPhoenixLion TreeJibe VenturesLightspeed Venture Partners

Description

Notch.cx, an autonomous AI customer support platform, raised a $7 million Seed round led by Lightspeed Venture Partners with participation from several other investors. This brings their total funding to $15 million, aimed at improving customer service efficiency. The platform automates up to 87% of support tickets, significantly reducing costs for enterprises. The company has gained early traction with over 10 million resolved tickets for clients in multiple industries.

Company Information

Company

Notch.cx

Location

Tel Aviv, Tel-Aviv District, Israel

About

Notch is an autonomous AI customer support platform built for leaders who care about outcomes. Acting like a company's best support agent, only faster, smarter, and always on, Notch autonomously resolves complex customer inquiries with precision and brand consistency across any channel and language. Notch has processed 10+ million tickets for leading brands in eCommerce, gaming, and SaaS, achieving enterprise-grade resolution rates of 70-87% within 12 months of deployment. Through its TRUE Resolution model, Notch charges only for cases resolved end-to-end by its AI agents, aligning its success with measurable business impact.

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