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Netomi Raises $30 Million Series B To Address The Post-Pandemic Labor Crisis With Its Customer Experience Ai

Nov 18, 2021•over 3 years ago

Amount Raised

$30 Million

Round Type

series b

San Mateo

Description

Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, has secured $30M in Series B funding led by WndrCo, the investment firm co-founded by Jeffrey Katzenberg. Existing investors Eldridge and Fin Venture Capital also participated in the round, bringing the company’s total funding to date to $52M.

Company Information

Company

Netomi

Location

San Mateo, California, United States

About

Backed by the world’s leading VCs, Netomi is a provider of AI-first customer experience designed for the Relationship Economy. Netomi's AI-powered virtual agents automatically resolve 80% of routine customer service inquiries, decreasing resolution time, increasing customer satisfaction and support quality, while reducing costs. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Mateo and has offices in New York, Toronto and India. For more information, visit https://netomi.com.

Funding Insights

Based on industry data
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech