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Proving That Contact Center Tech Remains Desirable, Invoca Raises $83M

Jun 14, 2022•about 3 years ago

Amount Raised

$83 Million

Santa Barbara

Description

Invoca, a platform that uses AI to analyze calls for marketing, sales, and customer agent training purposes, today closed an $83 million funding round that values the company at $1.1 billion post-money. Invoca has raised $184 million to date, the bulk of which is being used to support product development focused on Incova’s contact center offerings, international expansion, and potential acquisitions, according to CEO Gregg Johnson.

Company Information

Company

Invoca

Location

Santa Barbara, California, United States

About

But through services like agent coaching and “automated contact center quality assurance,” the company aims to boost conversion rates, customer satisfaction, and service levels in a largely hands-off fashion.“Business-to-consumer (B2C) The platform can detect call outcomes such as purchases made, appointments set, or applications submitted, he explained, and group conversations into topics based on speech similarities — identifying call topics (e.g., claim filing) and top-spoken words (e.g., “best price”) and optionally pushing and pulling the data to/from third-party marketing apps including Google Ads. Invoca doesn’t claim to solve all of these problems. ”Invoca was founded in 2008 by Colin Kelley, Jason Spievak, and Robert Duva in Santa Barbara, California. “Invoca solves a critical problem for businesses – the broken customer experience,” Johnson said.

Funding Insights

Based on industry data
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech