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Genesys Raises $580 Million In Funding At $21 Billion Valuation

Dec 06, 2021•over 3 years ago

Amount Raised

$580 Million

San Francisco

Description

Genesys®, a global cloud leader in customer experience orchestration, today announced a $580 million round of funding, which is intended to accelerate the company's leadership in the Experience as a Service market globally. The oversubscribed round was led by Salesforce Ventures with participation from other investors ServiceNow Ventures; Zoom Video Communications; funds and accounts managed by BlackRock, D1 Capital Partners and another large US-based West Coast mutual fund manager. This offering values Genesys at a valuation of $21 billion.

Company Information

Company

Genesys

Location

San Francisco, California, United States

About

Every year, Genesys orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a ServiceSM our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com. ©2021 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud CX, Genesys Multicloud CX, Genesys DX and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. Janelle DickersonGenesys Janelle.dickerson@genesys.com Nectar Communications genesys@nectarpr.com +1 415.399.0181 SOURCE Genesys

Funding Insights

Based on industry data
Tech investment trends
83% of B2B companies plan digital investments, with 79% prioritizing customer experience tech