Genesys announces $1.5 billion funding from Salesforce and ServiceNow to enhance AI customer experience orchestration.

Jul 31, 2025•10 days ago

Amount Raised

$1.5 Billion

San FranciscoSoftware Development

Investors

Service NowSalesforce

Description

Genesys has secured $1.5 billion in investments from Salesforce and ServiceNow to strengthen its customer experience platform. The funds will be used to repurchase shares from existing equity holders. This partnership signifies Genesys' enhanced role in the AI-powered customer experience landscape. The company's growth reflects a 35% increase year-over-year in annual recurring revenue.

Company Information

Company

Genesys

Location

San Francisco, California, United States

About

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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