Darwin Cx Announces $38.4M Funding Co-Led By First Ascent Ventures And Felicitas Global Partners

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Darwin is a technology startup that develops enterprise software as a service (SaaS) applications for companies with a subscription business model. The Darwin CX platform is designed to supercharge acquisition and retention by focusing on the customer experience. The heart of the company's value proposition is customer experience orchestration, the conductor that keeps various different systems and departments aligned on customer intelligence management. Three design principles inform the platform: user-centricity, seamless integration and AI-powered expertise. The platform consists of a suite of tools for Marketing (digital experience, customer insights, personalized marketing), Commerce (omni-channel, order and data management, earned and deferred financial reporting), and Fulfillment (customer support, direct mailings, data integrity). Customer expectations have changed due to digital disruption and the subscription economy is expanding rapidly (doubling from 2000 to 2015 to $480B in the US and Canada). Darwin CX is positioned to take advantage of this expansion. We believe that great customer experiences are the only way for companies to survive and thrive in the future. Do you have the courage to evolve?