Crescendo, an AI-driven customer experience platform, has secured $50 million in a Series C funding round. The investment, led by General Catalyst, brings the company's post-funding valuation to $550 million and aims to enhance competition in the contact center industry.

Strategic Angels

Alorica

Celesta Capital

General Catalyst

Crescendo is the creator of the first augmented-AI customer experience (CX) platform, which delivers unrivaled accuracy and quality using humans-in-the-loop. The company has already scaled its operations to six continents by acquiring PartnerHero, a leading customer operations outsourcing provider.

Crescendo raised $50 million in a Series C round led by General Catalyst to disrupt the $741 billion global contact center market.

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Crescendo raised $50 million in a Series C round led by General Catalyst to disrupt the $741 billion global contact center market.

Investors

Description

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