Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve end-to-end automation and set a new standard for customer service efficiency in banking. Leveraging CXone Mpower, the bank has enhanced customer interactions across multiple channels, including email and live chat, and achieved significant reduction in customer wait times. With the introduction of CXone Mpower AutoSummary, Great Southern Bank will further streamline its processes.