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Liveperson Acquires Voicebase And Tenfold To Power Scaled Voice Ai Innovation

Oct 27, 2021•almost 4 years ago

Acquiring Company

LivePerson

Acquired Company

VoiceBase

New YorkSoftware

Description

LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world's most advanced customer engagement platform for integrating communication systems with leading CRM and support services.

Company Information

Company

LivePerson

Location

New York, New York, United States

About

LivePerson, Inc. is the enterprise leader in digital customer conversations. The company's award-winning Conversational Cloud platform is used by leading brands such as HSBC, Chipotle, and Virgin Media to connect with millions of consumers and provide uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed