Cyara Acquires Centracx Adding Voice Of The Customer (Voc) To Customer Experience Transformation Solutions
Cyara Acquires Centracx Adding Voice Of The Customer (Voc) To Customer Experience Transformation Solutions
06/20/23, 1:12 PM
Location
redwood cityIndustry
software
Cyara, the leading AI-led Customer Experience (CX) Transformation Platform provider, today announced its acquisition of CentraCX, a comprehensive SaaS-based Voice of the Customer (VOC) solution, designed specifically for the contact center. This acquisition adds advanced VOC and customer feedback capabilities to Cyara’s portfolio of products, solidifying the company’s unique position in the CX Transformation market as the first to offer this combination of CX assurance and customer feedback.
Company Info
Location
Redwood City, California, United States
Company info
Cyara revolutionizes the way businesses transform and optimize their customer experiences. Cyara’s AI-based CX Transformation Platform empowers enterprises to deliver flawless interactions across voice, video, digital, and chatbot experiences. With Cyara, businesses improve customer journeys through continuous innovation while reducing cost and minimizing risk. With a 96% customer retention rate and world-class Net Promoter Score (NPS), today’s leading global brands trust Cyara every day to deliver customer smiles at scale.