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Avaya Acquires Contact Center Developer Ctintegrations, Further Strengthening The Avaya Onecloud™ Platform

Aug 09, 2021•almost 4 years ago

Acquiring Company

Avaya

Acquired Company

Contact Center Developer CTIntegrations

Morristown

Description

Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has acquired CTIntegrations, a specialized contact center software development and system integration company based in Austin, Texas. CTIntegrations provides Avaya with additional digital capabilities for its extensive contact center customer base and will further enhance the Avaya OneCloudTM AI-powered experience platform.

Company Information

Company

Avaya

Location

Morristown, New Jersey, United States

About

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at http://www.avaya.com

M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed

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