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Answernet Completes Acquisition Of Quality Contact Solutions

Feb 23, 2022•over 3 years ago

Acquiring Company

AnswerNet

Acquired Company

Quality Contact Solutions

Internet ServicesOtherCommunity And LifestyleCommerce And ShoppingEducationProfessional ServicesInformation Technology

Description

AnswerNet, a full-service provider of inbound, outbound, automated, and global BPO contact center services has acquired Quality Contact Solutions (QCS) (qualitycontactsolutions.com) and its subsidiary QCS At Home.

Company Information

Company

AnswerNet

About

Headquartered in Willow Grove, PA, AnswerNet is a full-service provider of inbound, outbound, automated, and BPO call center services. Founded in 1998, the company now has 31 sites with more than 1,200 full-time employees across the U.S. and Canada. Along with BPO, other specialty divisions include Agriculture, Nonprofit, Education, Appointment Setting, Energy, and Third-Party Verification. For more information, contact: Chris Grothe Vice President of Operations 712.975.6007 Chris.Grothe@qualitycontactsolutions.com SOURCE AnswerNet Network companies

M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed