SupportLogic acquires xFind to enhance support experience with precision answer engine
08/01/24, 1:17 PM
Location
Industry
software
analytics
software
SupportLogic, the leader in Support Experience (SX) management and post-sales CX observability, has acquired xFind, a pioneer in precision-guided RAG knowledge technology. By integrating xFind's technology into its SX management platform, SupportLogic aims to provide end-customers with the right answers more quickly and accurately, thus significantly improving the support experience.
Company Info
Location
San Jose, California, United States
Company info
SupportLogic delivers the world's first support experience (SX) management platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX uses AI to extract and analyze customer sentiment signals from both structured and unstructured data and provides recommendations and collaborative workflows. SupportLogic is helping global enterprises like Databricks, Qlik, Nutanix, Rubrik, and Snowflake to prevent customer escalations, reduce churn and elevate the customer support experience.