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ResultsCX acquires Aucera for CX expansion

Mar 20, 2025•4 months ago

Acquiring Company

ResultsCX

Acquired Company

Aucera

NorristownMahwahCrmConsulting

Description

ResultsCX has acquired Aucera to enhance its Customer Experience Management services. This strategic acquisition will expand ResultsCX's presence in key verticals including Healthcare and Utilities. With Aucera, ResultsCX aims to integrate over 1,200 skilled employees and strengthen its service capabilities. The deal is part of ResultsCX's broader global expansion strategy.

Company Information

Company

ResultsCX

Location

Norristown, Pennsylvania, United States

About

ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. With 30+ years of experience, it has helped leading brands drive superior customer and business outcomes across various industries such as Healthcare, Media, Telecom, Retail, and Banking. ResultsCX is supported by 23,000+ colleagues and 25+ engagement hubs worldwide, offering innovative solutions and services to solve persistent customer experience challenges.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed