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Capacity acquires Call Criteria and Verbio Technologies

Aug 07, 2025•about 1 month ago

Acquiring Company

Capacity

Acquired Company

Call Criteria

St. LouisWoodland HillsBarcelonaArtificial IntelligenceInformation TechnologySoftwareInformation TechnologyArtificial IntelligenceInformation Technology

Description

Capacity has acquired Call Criteria and Verbio Technologies to enhance its capabilities in speech analytics and voice automation. These acquisitions are part of Capacity's strategy to integrate cutting-edge technology and improve customer support in contact centers. By combining resources, Capacity aims to elevate agent performance and customer satisfaction. This move signals a significant advancement in Capacity's technology offerings.

Company Information

Company

Capacity

Location

St. Louis, Missouri, United States

About

Ai Software LLC is doing business as Capacity. Capacity is an AI-powered support automation platform that connects your entire tech stack to answer questions, automate repetitive support tasks, and build solutions to any business challenge. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. More information can be found at Capacity's website or on Twitter at @CapacityAI.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed