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Service Management Group acquires Bulbshare

Oct 17, 2024•12 months ago

Acquiring Company

Service Management Group

Acquired Company

Bulbshare

HattiesburgLondonCrmSaasSoftwareAnalyticsMachine LearningSaasArtificial IntelligenceSoftware

Description

Kansas City-based Service Management Group has acquired Bulbshare, a London-based AI-powered platform, to elevate its experience management capabilities while supporting Bulbshare's growth. The acquisition enables SMG to offer clients a single source for the best of Customer Experience (CX) and Brand Experience (BX) management— enablement of continuous optimization of customer experience in combination with customer-driven collaboration and co-creation that fuels innovation and growth.

Company Information

Company

Service Management Group

Location

Hattiesburg, Mississippi, United States

About

Service Management Group (SMG) is a customer, employee, and brand experience management partner to over 500 brands. SMG powers transformative customer experiences by driving actionable insights that turn customer feedback into financial gains. With unmatched expertise at the intersection of data science and customer experience optimization, SMG strives to improve every customer interaction.

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M&A Insights

Based on deal data
Integration timeline
70% of M&A integrations take 12-24 months to complete
Tech stack consolidation
83% of merged companies consolidate technology vendors within first year
Post-acquisition investment
Companies increase IT spending by 23% on average after acquisitions
Success factor
M&A deals with strong technology integration plans are 2.5x more likely to succeed