Zendesk completes acquisition of Ultimate to offer the industry's most advanced AI agents and only complete CX platform for the AI-first era
Zendesk completes acquisition of Ultimate to offer the industry's most advanced AI agents and only complete CX platform for the AI-first era
03/13/24, 3:06 PM
Location
san francisco
berlinIndustry
software
artificial intelligence
software
analytics
Zendesk has announced the acquisition of Ultimate, a leading provider of service automation. With this acquisition, Zendesk will deliver the most complete AI offering for customer experience in the market, providing enhanced AI agents that are proactive problem solvers, complementing human expertise. This acquisition reinforces Zendesk's commitment to redefining excellence in customer service and offering the only complete CX platform for the AI-first era.
Company Info
Location
San Francisco, California, United States
Company info
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, and today employs more than 6,000 people across the world. Learn more at www.zendesk.com.