Covisian Group completes acquisition of Centrinex to expand its global customer experience services

Nov 04, 2024•8 months ago

Acquiring Company

Covisian Group

Acquired Company

Centrinex

Milan

LenexaCustomer ServiceCall Center

Description

Covisian Group, a technology company specializing in providing CX services globally, has announced the acquisition of Centrinex, a 600-employee contact center management company based in Lenexa, Kansas. This acquisition expands Covisian's investment in the U.S. market and showcases its unique GenAI-enabled CX software platform, Smile.CX.

Company Information

Company

Covisian Group

Location

Milan, Lombardy, Italy

About

Covisian Group is a technology company specializing in providing services and technologies to improve customer experiences (CX) globally. With primary tech hub in New York, Covisian owns and operates 46 contact center management sites across Europe and South America, handling more than 1 million customer interactions daily.

M&A Insights

Based on deal data

Integration timeline

70% of M&A integrations take 12-24 months to complete

Tech stack consolidation

83% of merged companies consolidate technology vendors within first year

Post-acquisition investment

Companies increase IT spending by 23% on average after acquisitions

Success factor

M&A deals with strong technology integration plans are 2.5x more likely to succeed

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Covisian Group completes acquisition of Centrinex to expand its global customer experience services

Description

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Company Information